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Overview
Need to implement, maintain, and support a Customer Relationship Management (CRM) application in your organization? With the skills gained from this program, you will be able to create and develop a responsive and robust CRM implementation using Microsoft Dynamics CRM software.
A five percent gain in customer retention can increase your company’s lifetime profits by 50% or more. Customer relationship management is the discipline of working with customer-specific data to optimize business relationships with former, current, and prospective customers. The skills obtained in this program will help you identify your specific business requirements; plan your project; install and configure the software; and employ advanced features of CRM to manage customers, complete marketing campaigns, and manage client relations from potential sales to the processing of invoices.
Certification
A NAIT Customer Relationship Management (CRM) Certificate will awarded upon completion of the following four courses:
Program Outline
Course ID | Name |
---|---|
Coursesเติมเงินเกมยิงปลา | |
CCTB321 | CRM Requirements Gathering & Planning |
CCTB322 | CRM Installation & Configuration |
CCTB323 | CRM Sales Management |
CCTB324 | CRM Marketing & Customer Relationships |